Grievance Redressal Policy

Introduction

This policy defines the procedure for submitting and addressing customer grievances regarding our services. It may be revised periodically to incorporate any new guidelines.

Service Levels

Service Levels for Recharge, Bill Pay, Gift Cards, and, UPI (Unified Payments Interface)

Grievance Channels

Customers can submit grievances through the following channels:

● Email: support@kredit.pe ● Phone: 080 - 69858556 ● In-App Support: Please click on the Help button in the app and share the grievance. ● Postal Mail: Grievance Officer, 3rd Floor, Enzyme Parkview 25th Main, 22nd Cross Rd, near Park, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

We will confirm receipt of your grievance within 24 hours. Our customer care team will look into your complaint and aim to resolve it within 7 business days. We will keep you updated on the status of your grievance and provide an estimated resolution time.

Escalation Process

If you are not satisfied with the initial resolution of your grievance, you may email the Grievance Officer.

The Grievance Officer will review your complaint within 24 hours and provide a final decision within 10 business days.

All grievances will be treated with strict confidentiality. Customer information will only be used to address the grievance and will not be shared with any unauthorized parties.